- Shipping Information
Current Conditions Update:
Please note during the current COVID restrictions, delivery times may be longer than usual to some areas. We are working very hard to ensure we maintain stock levels and dispatch all orders as soon as possible, to get to you quickly.
How much does Shipping Cost?
Each product page has a Delivery Options tool where you can enter your postal code. The shipping cost will appear, plus the estimated delivery time. Please remember that once you start adding more products to your order the overall cost can change and you can see this in the Checkout Page.
Do you offer Free Shipping?
We do offer Free Shipping on orders over $120 in total value of products, after any discounts to most areas in the Continental USA. There are certain bulky products excluded from this offer.
*Free shipping excludes 4L products and orders over 30lbs.
Hawaii and Alaska are excluded in this Free Shipping Offer – but we try to keep the shipping charge at the basic cost that the couriers charge us.
How long do you take to Ship my Order?
We try to verify and check all orders ASAP. Most orders are checked within 2-3 hours but can take up to 1 full business day during busy periods, such as holidays or the weeks leading up to.
How long will my order take to deliver?
Couriers collect from our Georgia warehouse every day, sometimes twice per day. The indicated Shipping Time in the checkout for your area is an indication and guide only, as this is provided to us by the courier companies.
Where is my Order – Why hasn't it arrived yet?
Once your order is shipped, you'll receive an email with your tracking number so that you can keep an eye on your order, and its progress. If your parcel is taking longer than expected to arrive, we recommend that you track it first using the information emailed to you.
Can I pick my Order Up?
Can I change or Cancel my Order?
If your order has not been verified and already picked by our warehouse; yes, you can. You should email us with the changes you require ASAP so we can manually process the changes and contact you. Once your order details have been sent to the courier, we cannot stop the package.
Who do you use to Ship my Order?
We try to offer you the best and lowest cost shipping options; no matter where you live in the USA. We generally use UPS Ground for all retail customer orders as they have the largest coverage.