Returns

Returns and Refunds for Perfect Condition Goods (Non-Damaged or Opened)

At Gyeon Quartz USA you can shop with total peace of mind. If you purchase anything from us, and you change your mind when you receive your order, you can send it back to us for your money back.

To request to refund for an item:

• Contact Us at hello@gyeonusa.com, stating your order number and the item/s you wish to return.
• Our Customer Service Department will then issue you a Return Authorization Number (RAN) and advise our return address.
• Please ensure you include this RAN number with your returned item/s to enable us to process your refund promptly.
• Our Refund Policy for Perfect Condition Goods applies in relation to every product we sell provided:
• You notify us of your intention to return the item/s within 14 days of us shipping your order to you.
• The returned item/s are received by us within 14 days of us providing you with an RAN and authorization to return.
• The item/s are returned to us in 'as new' condition with all internal and external packaging, accessories, swing tags, labels, and manuals complete and intact.
• The item/s are NOT opened, used, worn or damaged, and are in 100% resaleable condition when we receive them back.
• The item is securely packed for return postage to ensure that the item and packaging is received back by us in original and resaleable condition.
• That you DO NOT stick or write anything on the item itself or its packaging. Please only write or place postage stickers on the outer postage packaging.
• Your refund will be the amount you paid for the items returned, net of a restocking and administration fee of 10%.

Returns and Refunds for Damaged Items

All items are sold with a Standard Warranty that ensures the items you ordered are received in good working order and can be used as intended by the manufacturer and/or as specified by us.

If an item in your order appears to have been damaged, please include photos of both the packaging and the item damaged when you notify us within 14 days of receiving; This will help us process your claim quickly.

If the product has been used in a manner other than for which it was designed, to the extent permitted by relevant legislation, Gyeon Quartz USA expressly excludes any liability for any indirect or consequential loss (including for loss of revenue or loss of use) arising from or in any way relating to the purchase or use of the product.